FAQ

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What is OEM & ODM service?

ODM stands for Original Design Manufacturer and OEM stands for Original Equipment Manufacturer. OEMs manufacture product based on design specification customers provide to us, while ODMs also design the product ourselves before manufacturing the products.

OEM Or ODM acceptable?

Yes, sure! Joacii has strong R&D department more than 20 years.

How do I contact you to start OEM?

Please email us to sales@joacii.com or call us via +86-15359296028 to talk about the details you need. Please provide information as detailed as possible, like the item number of items you chose from our websites, or the customization information, and your quantity and the lead time, etc. That will be easier for us to support you better.

What is your MOQ for OEM items?

The MOQ of customization items depends on the detailed craft demands. It is flexible.

What is the process of OEM service?

First you provide the concept of the product. Then we will discuss the feasibility and find the solution. Then 3D draws are confirmed by you. After that mould will be made, and samples will be offered as soon as the mould is ready. Finally, We will arrange mass production according to the approved samples.

Is the sample for free?

The sample cost will be refunded after regular normal order is confirmed by each other. So it is free.

What to do if I am not satisfied with the sample ?

We will modify the mould until you are satisfied with it.

Do you have any certificates?

Yes. We will send the certificates on the package. We also supply GIA to customers who require.

What material do you have?

100% gold, 100% S925 silver & 100% nature gemstones or AAAA synthetic gemstones and zircons, etc.

What about the payment?

Western Union, T/T, Paypal, HK bank, etc.

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